Terms & Conditions
Last Updated: February 3, 2026
Welcome to Shape U Health. By accessing or using our website, services, or completing an intake application, you agree to the following Terms & Conditions. Please read them carefully.
⸻
1. Overview of Services
Shape U Health provides access to medically supervised weight-loss services through licensed healthcare providers. Our services may include health evaluations, provider consultations, and treatment recommendations, including prescription medications when deemed appropriate by a licensed provider.
Shape U Health does not guarantee that any individual will qualify for treatment or receive a prescription.
⸻
2. Medical Disclaimer
Shape U Health does not provide medical advice directly. All medical decisions, including diagnosis, treatment recommendations, and prescriptions, are made solely by licensed healthcare providers based on their independent clinical judgment.
Participation in our services does not create a traditional in-person doctor-patient relationship.
⸻
3. Intake Application & Qualification Requirement
Before any appointment, consultation, or treatment discussion can occur, patients must:
• Complete the required intake application
• Provide accurate and complete health information
• Submit payment for the medical review fee (if applicable)
A licensed provider will review your submitted information to determine whether treatment is appropriate. Completion of the intake application does not guarantee qualification or approval for treatment.
Appointments or next steps will only be offered if a provider determines that treatment is medically appropriate.
⸻
4. Fees & Payments
By submitting an intake application, you agree to pay all applicable fees associated with medical record review, provider evaluation, and services selected.
Fees may include, but are not limited to:
• Intake or medical review fees
• Consultation fees
• Medication costs (if prescribed)
Prices are subject to change at any time and will be disclosed prior to payment.
⸻
5. No Refund Policy
All payments made to Shape U Health are non-refundable.
This includes, but is not limited to:
• Intake or medical review fees
• Consultation fees
• Service fees
Fees cover the time, expertise, and administrative costs associated with reviewing your medical information and coordinating care. Refunds will not be issued if you do not qualify for treatment, choose not to proceed, or discontinue services.
⸻
6. Prescription Medications
Prescription medications are provided only when deemed medically appropriate by a licensed provider. Shape U Health does not guarantee access to any specific medication, dosage, or treatment plan.
Medication availability may be subject to pharmacy supply, regulatory requirements, and provider discretion.
⸻
7. Patient Responsibilities
You agree to:
• Provide truthful, accurate, and complete health information
• Update your information if your health status changes
• Follow provider instructions and treatment plans
• Use medications only as prescribed
Failure to provide accurate information may result in denial of services or discontinuation of care.
⸻
8. Communication & Follow-Up
By using Shape U Health, you consent to receive communications related to your care, including emails, texts, or phone calls regarding appointments, treatment updates, or service information.
Communication does not guarantee immediate provider availability and should not be used for medical emergencies.
⸻
9. Not for Emergencies
Shape U Health services are not intended for emergency care.
If you are experiencing a medical emergency, call 911 or seek immediate in-person medical attention.
⸻
10. Limitation of Liability
To the fullest extent permitted by law, Shape U Health shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, website, or treatment recommendations.
⸻
11. Changes to These Terms
Shape U Health reserves the right to update or modify these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any changes.
⸻
12. Contact Information
If you have questions regarding these Terms & Conditions, please contact us through the information provided on our website.